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Support

A delivered product is only a beginning.

We stay alongside you to maintain, secure, host and develop your tools — so that you no longer have to think about them day to day.

Nuvaris support and maintenance
Operations & follow-upSupport
Support during business hours Continuous monitoring Tested restores

Peace of Mind

Your site protected, backed up and up to date — without a second thought.

  • Continuous security updates
  • Encrypted backups and tested restores
  • Monitoring & alerts (availability, certificate)
  • Fixes and hardening
  • A security policy kept up to date

Managed hosting

We host, back up and monitor. You touch nothing.

  • Monitored hosting, region chosen with you
  • SSL certificate and renewals
  • Automatic backups
  • Monitoring and updates
  • One person to call when something breaks

Local visibility

Get found every month by customers near you.

  • An optimised business listing
  • Review management and responses
  • Tracking of “trade + city” rankings
  • Regular fixes and content
  • Readable monthly reporting

Application maintenance

Your application lives, evolves and stays reliable over time.

  • Fixes and minor enhancements
  • Browser and version compatibility
  • Support during business hours
  • Error monitoring
  • A test environment

Monitoring of AI features

Answer quality, costs and data under control.

  • Response quality monitoring
  • Re-indexing of the document base
  • Tuning of the instructions
  • Cost tracking and a usage ceiling
  • Watch on models and usage

Support & Awareness

Your teams self-reliant and alert to risks.

  • Onboarding sessions
  • A phishing and good-practice workshop
  • Change management assistance
  • Dedicated support line
  • Documentation kept up to date
Infrastructure monitoring
What you do not see

A backup never restored is not a backup.

Most operations work is invisible as long as nothing breaks. That is precisely why it gets neglected — and why it costs dearly when the incident comes.

Our commitment

Transparent, with no trap in the package.

No support contract is sold as a black box. Each situation is studied, the scope is written down, and the pricing follows what was agreed.

01

No minimum term

A support contract stops at the month. We would rather be kept for being useful than held by a clause.

02

Anything passed on is itemised

Hosting, licences, model usage: every line appears exactly as it is billed to us.

03

A report you can actually read

Not a raw monitoring export: what was done, what changed, what deserves your attention.

04

An exit prepared in advance

If you leave, you leave with the credentials, the backups and the handover procedure. No negotiation.

What we operate

The tools behind hosting and monitoring.

Backups, monitoring and updates run on standard, auditable components.

  • PHP
  • JavaScript
  • TypeScript
  • Python
  • Swift
  • Kotlin
  • Go
  • Dart
  • Laravel
  • Symfony
  • React
  • Vue.js
  • Next.js
  • Node.js
  • Tailwind CSS
  • Livewire
  • Alpine.js
  • Vite
  • Flutter
  • PostgreSQL
  • MySQL
  • MariaDB
  • Redis
  • MongoDB
  • SQLite
  • Docker
  • Git
  • GitHub
  • GitLab
  • Linux
  • Nginx
  • Vercel
  • Cloudflare
  • Ubuntu
  • Oracle
Take back control

Support tailored to your needs?

Tell us what keeps you up at night: a backup never tested, a fix never applied, a supplier you cannot reach.

Get the right levers to equip your business.

Once a month: automation, security, performance and field reports from SMBs that took back control of their tools.

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